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Delivery and Returns

Nueve Collection / Delivery and Returns

DELIVERY POLICY

Except the products with the “Same Day Delivery” logo, your orders wil be shipped within the time stated on product page. Within Turkey, our standard delivery takes 1-5 working days, while international deliveries take 2-10 working days.  Please note that recipients will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges.

On products with the “Same Day Delivery” logo, all orders placed before 01.00 pm will ship within the day. Orders placed after 01.00 pm, will be shipped the following day.

Once we have verified your order and payment details, we will process your shipping.

Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse.

 

EXCHANGE & RETURN POLICY

For international orders, please note that we do not accept returns, except for incorrect or faulty items.

If you are not satisfied with the items you receive, you can return them and/or exchange them for another size within 15 days of the date of receipt. You must indicate the garments you wish to return or exchange on the returns note and enclose it in your package.

Once we have received your return, we will inform you via e-mail.

Once we have inspected the condition of the items, we will reimburse the cost of the returned items in 10 days and inform you via SMS and e-mail.

Merchandise must not be worn, altered, washed or damaged.

Merchandise must have all tags attached.

You can exchange the item(s) for a different size or demand alterations on the purchased item(s).

‘I will incorporate more aspects of sustainability, constantly evolving my design, fabrications and production method, to be as ethical and sustainable as possible.’